1.What are the printing methods that you offer?

1.What are the printing methods that you offer?

We offer flat print, letterpress, foil print, embossing and a mix of all of them. We also hand-painted and hand-written wedding invitations.

2.What does the payment process look like? 

2.What does the payment process look like? 

BESPOKE PROJECTS- We require a 50% non-refundable retainer to begin designing bespoke projects. We are flexible and offer payment plans! We will only begin designing once at least 50% of the total is covered (considered the retainer). We take ALL forms of payment. Checks are made out to Elephant Limbo LLC and mailed to the address stated on your invoice.

3.Do you offer envelope printing / addressing?

3.Do you offer envelope printing / addressing?

ANSWER

Yes! We print the return address on all our envelopes with a matching font from the invitation unless requested otherwise. If envelope addressing is requested, we will send a spreadsheet to you to be used as a guide to follow. Everything is printed AS IS on the spreadsheet.

4.Do you offer consultations?

4.DO YOU OFFER CONSULTATIONS?

Elephant Limbo has a beautifully curated little cottage in the suburbs of the Greater Philadelphia area! We offer in-person consultations *by appointment*  for our prospect + current customers. It also serve as a brochante showroom ! 

5.WHAT IS YOUR RETURN POLICY?

5.What is your return policy?

ANSWER

 All sales are final! We kindly ask you to carefully check your final digital proof before approving it for printing. After you give your written final approval, you are responsible for any additional costs - including any associated with reprinting due to any errors you may have missed throughout the design and approval process.

6.CAN YOU SEND ME SAMPLES
OF YOUR INVITATIONS AND / OR SWATCHES?

6.Can you send me samples
of your invitations and / or swatches?

ANSWER

Yes and yes! We have a sampling brochure with many different types of paper, printing methods, paper finishes, embellishments and more! If you'd like to have different color swatches to compare side by side, we could add those to the sampling pack. 

7.ARE YOU ABLE TO EXPEDITE ORDERS?

7.Are you able to expedite orders?

ANSWER

Yes, in most of the cases we are! The rush fee is of $350. Please mention this during your consultation! Rush services are anything after the 4-6-week mark for your event.

8. Can you mail the invitations for us?

8. CAN YOU MAIL THE INVITATIONS FOR US?

ANSWER

Yes, we can! We gotta emphasize, though, that we are not responsible for any issues related to the postage service company used to mail the invitations out (including UPS, USPS, FedEx, DHL and/ or any other company).

9. Can I have the invitations shipped to me if I can't pick them up?

9. CAN I HAVE THE INVITATIONS SHIPPED TO ME IF I CAN'T PICK THEM UP?

ANSWER

Absolutely! We offer local pickup or we can ship via UPS or via FedEx. Costs are typically between $30 and $150. International shipping is available and starts at $160 USD. International orders may also be subject to custom and import fees based on the country! We are not responsible for any shipping or importing charges.